Managed Services

Gives You All the Benefits, None of the Burdens

SMALL AND MEDIUM SIZED ENTERPRISES!


System Monitoring

System monitoring done correctly is a proactive approach to identifying and fixing issues before they become problems, and can be summarised into one single, very quantifiable, objective; Cutting down the HIDDEN cost of lost productivity.


Patch Management

For most people, the number of patches required on a consistent basis can be overwhelming. Having a patch management solution in place ensures proactive measures are taken to prevent threats seriously compromising the security and reputation of your business.


Backup Management

Taking backup management and monitoring to the next level. We understand that backup management is more than just performing daily backups of systems or data. An essential part of a proper managed backup and recovery strategy is the follow-through of validating backups to ensure their integrity against file corruption or system failure.


Virus / Malware Protection

Organisations now have an obligations under the Privacy Act 1988 (Cth) to put in place reasonable security safeguards and to take reasonable steps to protect the personal information that they hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Systems Maintained

Systems Backed Up

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Customer Satisfaction

System Monitoring

Our team will proactively monitor, maintain and support your IT environment, while working in consultation with key stakeholders at your company to proactively advise on any changes in technology which may help achieve your business objectives.

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Preventive Maintenance

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24/7/365 Monitoring

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Guaranteed Response Time

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Vendor Management

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Quarterly IT Strategy Meetings

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Monthly Reporting

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IT Procurement Service

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Change Process Management

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Prioritisation of IT Service Tickets

Managed IT Services
  • Recoverability with System Monitoring 99%
  • Recoverability with No System Monitoring 43%
Managed IT Services
  • Recoverability with Patch Management 99%
  • Recoverability with No Patch Management 28%

Patch Management

Patch management is an important part of our preventative maintenance, and is put in place to secure systems against vulnerabilities that are discovered over an extended period of time, and is applied to all parts of an information systems which include, operating systems, servers, routers, desktops, email clients, office suites, mobile devices, firewalls, and many other components that exist within the network infrastructure.

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Patch Automation

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24/7/365 Monitoring

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Manage Vulnerabilities

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Extensive Reporting

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Automated System Discovery

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Vulnerability Assessment Scan

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Severity Based Patch Management

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Policy-based Management

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Prioritisation of IT Service Tickets

Backup Management

Your data matters, but your focus needs to be more on your business, and less on your infrastructure. This is why organisations use our backup-as-a-service, as it eliminate the heavy-lifting and constant monitoring of running data and system protection in house. For enterprise-class protection, our Backup as a Service allows you to restore as granular as required, from an individual file to an entire system. Additionally in the event of a disaster we can also restore a fully operational solution into our secure cloud.

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Fully Managed Solution

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24/7/365 Monitoring

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End to End Encryption

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Immune to Ransomware

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State of the Art Technology

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Customised Scheduling

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Cost Effective and Reliable

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On Premises and Cloud Solution

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24/7 Emergency System Restores

Managed IT Services
  • Recoverability with Backup Management 100%
  • Recoverability without Backup Management 7%
Managed IT Services
  • Recoverability with Patch Management 99%
  • Recoverability with No Patch Management 28%

Virus and Malware

Protection

When you rely heavily on technology, it is usually the lack of experience that results in the failure to detect and respond to threats in advance. To ensure the security of your network, we ensure the right technology and expertise is in place to handle evasive threats, especially viruses and malware.

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Advanced Security Management

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24/7/365 Monitoring

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Fast Response To Treats

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Advanced Behavioural Heuristics

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File and Removable Media Protection

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Compliance Reporting

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Multi-Vector Protection

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Enterprise Class Solution

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User Awareness Training

Policy Management

Policy Management is a comprehensive approach to managing all the computers within an organisation. Despite its name, policy management includes overseeing desktops, laptops, servers and other computing devices such as network routers and firewalls. Ensuring user accounts have the appropriate permissions to perform their tasks while reducing the administrative rights a virus or ransomware could exploit. Given the rise of ransomware attacks, accounts having too much assess that can be compromised and then exploit should be seen as a serious concern.

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Fully Managed Solution

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On Premises and Cloud Solution

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Network Audits

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Active Directory Management

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Security Audits

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Cost Effective and Reliable

Managed IT Services
  • Stability with Policy Management 95%
  • Stability without Policy Management 45%

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

Managed IT Services

Northern Orthotics

Virtual IT Managed Services supports all aspects of Northern Orthotics – from help-desk enquiries right through the very complex requirements of a modern orthotics business. The team consistently works hard to find the most efficient, cost effective solutions for our IT requirements.  Virtual IT Managed Services are up to date with all the latest technology, including web hosting / maintenance, and cloud based storage of our data so we are confident that our data will be safe and secure. We are more than happy with their service – it is prompt, reliable and we are thankful to have them as our trusted advisor.

Andrew Elliott

Orthotist M.A.O.P.A., M.I.S.P.O

Managed IT Services

Capital Financing

As a new start up business there is a lot to consider when it comes to making a business work along with working in the business.  I have a little IT knowledge but not enough to ensure that I had all my IT systems set up right.  From the start Peter and his team at Virtual IT Managed Services were able to help me set up Outlook, Office 365, an effective back up solutions and web page design.

I would highly recommend Virtual IT Managed Services to any business, big or small, new or established to manage their IT systems and support.

Rohan Burgess

Business Owner

Managed IT Services

F.K Gardner & Sons

We were significantly behind the times in our understanding of this space and had no structure or plan to begin this journey.

Virtual IT Managed Services helped us to understand the types of technologies available in this space and helped implement a number of our initial Azure servers to improve resilience of various business functions.

Scott Carter 

Services Manager

Managed IT Services

HRLT Group

The overall experience I’ve had while working with Virtual IT Managed Services has been fast, friendly and efficient. The team supply incredible support and complement our internal IT department. With their guidance and expertise, we have successfully migrated to Office 365, have a well-managed cloud backup solution and with their assistance, significantly reduced our Microsoft licensing costs. I highly recommend Virtual IT Managed Services to anyone that requires an established, efficient and reliable IT service provider.

Keith Talty

Financial Controller

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