OVERVIEW

These Terms and Conditions (“Terms”) govern your use of vitms.com.au (“our site”) and any goods or services supplied by Virtual IT Managed Services Pty Ltd (“Virtual IT”, “we”, “us”, “our”).

By using our site, requesting a quote, or accepting a quote or order from us, you agree to be bound by these Terms along with our Privacy Policy and Acceptable Usage Policy.

If you do not agree with any part of these Terms, you must not use our site or our services.

ACCESSING OUR SITE

Access to our site is provided on a temporary basis, and we may withdraw or amend access without notice.

You are responsible for ensuring that all persons accessing our site through your internet connection are aware of these Terms and comply with them.

You are responsible for making all arrangements necessary for you to have access to our site

We do not guarantee that our site, or any content on it, will always be available or uninterrupted.

You must not misuse our site by introducing viruses, trojans, or other malicious material.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy.

By using our site, you consent to such processing and warrant that all data you provide is accurate and current.

RELIANCE ON INFORMATION POSTED & DISCLAIMERS

Content on our site is provided for general information only and is not intended to amount to professional advice.

While we make reasonable efforts to keep content up to date, we make no representations, warranties or guarantees, express or implied, that such content is accurate, complete or current.

Any reliance you place on information obtained from our site is strictly at your own risk.

QUOTES, ORDERS & ACCEPTANCE

Quotes are valid for 7 days unless otherwise stated.

Acceptance of a quote (including by electronic approval, email confirmation, purchase order or payment) constitutes an order and acceptance of these Terms.

Upon acceptance, a binding agreement is formed and the goods or services described will be supplied subject to these Terms and, where applicable, our Master Service Agreement (MSA).

Where a signed MSA exists, it prevails to the extent of any inconsistency with these Terms.

Prices and availability are subject to supplier or currency changes prior to acceptance. Freight and setup charges may apply.

Changes requested after acceptance must be confirmed in writing and may incur additional fees at current rates.

By accepting a quote, you acknowledge that all goods and services are supplied under these Terms, which form part of our standard terms of trade.

PAYMENT TERMS

Invoices are issued in accordance with the payment schedule stated in the quote or MSA.

Unless otherwise stated, payment is due within 5 days of the invoice date.

Payment must be made in full without any set-off or deduction.

Services may be paused or suspended if payment is not received by the due date.

Late payments may attract administrative or interest charges as permitted under Australian law.

Setup or onboarding fees (if applicable) are payable in advance.

SERVICE DELIVERY & WARRANTIES

We will deliver services with due care, skill and diligence consistent with industry standards.

Hardware is covered by the manufacturer’s warranty unless otherwise specified.

Software licences and subscriptions are subject to vendor terms and conditions (for example, Microsoft 365 or WatchGuard).

We are not liable for delays or supply issues outside our reasonable control.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property on this site—including text, graphics, logos, icons, images, software and layout—is owned or licensed by Virtual IT.

You must not reproduce, distribute, adapt or use any part of our site content without our prior written permission.

All documentation, templates, configurations and other materials created by Virtual IT for clients remain our intellectual property unless otherwise agreed in writing.

Clients are granted a non-transferable licence to use such deliverables solely for their internal business operations.