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Monthly Services Packages

Monthly Service Packages

Services Covered Under Each Plan Essential Care Remote Care Total Care
Remote Support via Client Portal, Phone or Email X X X
Online User Ticket Portal System X X X
24 x 7 x 365 Network & System Monitoring X X X
24 x 7 x 365 Automated Preventative Maintenance X X X
Managed Security Service – Antivirus/Antimalware Monitoring X X X
Microsoft 365 Business Premium (Bundle Pack) X X X
Office 365 Email, OneDrive & SharePoint Backup X X X
Office 365 Tenancy Management X X X
Server / Desktop Maintenance & Patch Management X X X
Backup Monitoring and Reporting X X X
User Account Management (adds, moves, changes) X X X
Monthly Executive Summary Reporting on Services X X X
Server & Domain Security Policy Management   X X
Active Directory, DHCP & DNS Management   X X
Backup Restores and Remediation   X X
Unlimited Phone, Email, Help Desk During Business Hours   X X
24x7x365 Remote Server Management & Remediation   X X
Discounted Onsite Call Out Fee During Business Hours X X
Managed Security Service – Web Proxy, Local Network Access   X X
Managed Security Service –Firewall, Remote Access     X
Remote Printer Management During Business Hours     X
Network Management – Routers, Switches & WiFi     X
Onsite Unscheduled Call Out Fee Included     X
After Hours support for Executive Staff     X
IT Asset, license & Warranty Management     X
Hardware and Software Auditing Yearly Yearly Bi-annual
User Awareness Training – Yearly Basic Intermediate Advanced
Vendor Management Basic Transitional Complete
vCIO IT Strategic Planning (Technology Review) Yearly Bi-annual Quarterly
SLA Response – Remote Support Business Hours Best Effort 60 min 30 min
SLA Response – Onsite Support Business Hours Best Effort Best Effort 60 min
SLA Response Time After Hours N/A N/A 120 min