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How to resolve failing Windows 10 Updates

How to resolve failing Windows 10 Updates

In today's world, it is important that we keep our PCs up to date  with the latest security patches.  Cyber criminals commonly exploit components within the operating system to cause malicious harm to your data.

With the introduction of Windows 10, Microsoft now distributes large cumulative updates to your machine, and for the most part these updates are installed successfully.  However sometimes this process fails and leaves your PC in a less desired state.

A number of our clients have come across this issue, and below I will outline how we resolved this issue.

"Steps to Resolve Failing Updates"

1. Check if you have Failed Updates

    • Go to your Windows Update

How to resolve failing Windows 10 Updates     

    • Click on the Snow Flake (Settings Menu)

How to resolve failing Windows 10 Updates   

    • Click on Update & Security

How to resolve failing Windows 10 Updates   

    • Click on View Update History

How to resolve failing Windows 10 Updates   

    • Check to see if you have any Updates that have Failed

"First You Should Backup Your PC" 

Before starting this process, you should perform a full image based backup of your PC.  We recommend Veeam Windows Backup (there is a free client you can download) as this allows you to perform a full bare metal recovery of your PC if this process fails.

Download the FREE Veeam Backup for Windows Agent from their site by following this link. https://www.veeam.com/windows-endpoint-server-backup-free.html 

"Next, Obtain the Windows 10 Recovery Media" 

1. Go to this site https://www.microsoft.com/en-au/software-download/windows10

2. Select the Download Tool Now Button

How to resolve failing Windows 10 Updates

3. This will download the MediaCreationTool1803.exe file

4. Run the MediaCreation Tool from your Download location.

    •  Accept the Agreement

How to resolve failing Windows 10 Updates

    • Select "Create installation media for another PC

How to resolve failing Windows 10 Updates

    • Click Next
    • Select the Options for Windows
    • Accept Language as English (United States)
    • Select correct Windows 10 Edition
    • Select correct architecture (x64 or x32)

How to resolve failing Windows 10 Updates

    • Choose the Type of Installation (or tick The Use Recommended Options)
    • Click Next

How to resolve failing Windows 10 Updates

    • Choose ISO file
    • Click Next

How to resolve failing Windows 10 Updates

    • Choose a Location to store the windows.iso file on your PC.
    • Click Save

How to resolve failing Windows 10 Updates

    • The Windows ISO File (3.8 GB) will now download onto your PC.
    • Now its time to make a cup of coffee, depending on your Internet and Network Speeds.
    • Click Next when the Download is Finished

How to resolve failing Windows 10 Updates

    • The File will then be verified
    • Click Next

How to resolve failing Windows 10 Updates

    • Click Finish

"Manually Update your Machine"

    • Once ISO has downloaded, double click on ISO file to mount or right click and Mount
    • Run setup.exe
    • Wait for “Windows Preparing” to complete
    • Select “Not right now” for Get Important Updates as we can update after image has been fixed
    • Click Next
    • Accept the T&C
    • Now you are ready to install.  Click on Install
    • Once your update has completed which will take about automatic 2 reboots, you can then go to Windows Updates and check for any new updates
    • This will have at least 2 if not more updates to then complete for the 1803 version.

This should have now resolved your issue.  If it worked, tell others, if it didn't, please tell us.

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