All the Benefits, None of the Burdens – IT that works for you

Founded in 2015, Virtual IT Managed Services is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Melbourne. Our team of talented IT professionals can solve your IT nightmares once and for all.

Here’s why so many businesses depend on Virtual IT Managed Services for complete IT services and support:

• Over 25 Years’ Experience – Our Managing Director has over 25 years’ experience.  Starting as a computer technician fixing circuit boards, to then learn system administration, cybersecurity and project management. Having honed his skills working for large corporations he became IT Manager of an International Airport to then Head of IT for a research company, making him well versed in all aspects of IT.  He is now recognised as a trusted advisor and thought leader for many businesses and is a sought-after speaker for many discussion groups.
• 24/7 365 days Monitoring and Fixes – Because we monitor all of our clients’ networks 24/7 365 days a year, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your clients and running your business, not on your IT systems, security and backups.
• 15 Minute Response Time – Response time is 15 minutes or less guaranteed. We strive to always have a live person answer your call.  You can also enter non-critical issues or questions via email or use our streamlined service ticket system. In most cases, we can log in to your computer or server remotely and resolve many issues immediately without the wait for an engineer to travel to your location.
• Cyber Guarantee: If you implement our “Zero Trust Protection” recommendations and happen to suffer a cyber breach, we will help you remediate the issues with up to 4 hours of technical assistance during the first 24 hours and a further 30 days of managed services after the event at no charge. Put us to the test and ask to see what we do to protect our clients, staff and systems.
• We Talk Plain English – We want you to understand what we are doing and what the problem is.  You also deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
• Peace of mind – We will liaise with your third party providers, removing the headache for you.
• 100% Satisfaction Guarantee – We want you to be completely satisfied with our Services. If you believe we have failed to deliver what we promised in the first 60 days, we will refund you every dollar that has been paid to date.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Virtual IT Managed Services is here to team up with you and your company for expert support.